When a client from a decade prior rang Kylie Saleh to check if she was still working in property conveyancing, she had a million-dollar moment.

“That’s what makes it worthwhile, when you know you have provided such good customer service that someone rings you after 10 years and they want you to work for them again.

“That’s my million dollars.” Kylie has bought into Helensburgh-based Bensons Conveyancing Service, which recently marked 20 years in business.

Proprietor Kirsi Benson will continue to be involved for the next six to 12 months and will service her existing clients as Kylie takes on new business.

Kirsi said it was important she felt confident with a like-minded person who was going to take over her business and, crucially, her name.

“It will continue to operate as Bensons Conveyancing Service,” she said.

Kylie found a love for property through her uncle, a developer.

She studied law and has “half a degree” but was drawn back to real estate and has worked in conveyancing – the legal transfer of property from one name to another – for 20 years.

She previously had a business based at Warrawong and also worked on the North Shore where she learnt the value of discretion when dealing with the rich and famous.

“I often get told that my skill is my ability to smooth things over,” Kylie said.

“Negotiating with real estate agents, purchasers, solicitors – I can step in and make things flow nicely.” Customer service is the hallmark of Bensons and ‘Kylie The Conveyancer’ intends to continue this.

“I’m not interested in the commercial (conveyancing) factories where people are just a number … When you call me, you get me.” Kylie is available to meet clients in their own homes and can be contacted on 0423 577 767 or email benson@bensonsconvey.com.au